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Refund Policy

  • Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately, once we have received the goods back and inspected them. It can take upto, but no longer than, 14 days for the funds to show on the customer's account.
  • Goods that have been altered from their original condition in any way cannot be returned.
  • Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
  • The customer has a duty to take reasonable care of  the products while in their possession and during the cancellation period to maintain them in the condition in which they were supplied by Right Track Music. If goods are damaged or use of the goods has gone beyond the right to reasonably inspect and assess the goods, we reserve the right to seek recompense.
  • The customer has a duty to re-package any returned goods in such away as to avoid any damage to the goods whilst in transit back to Right Track Music (ideally all the original packaging should be used). If the original packaging is not used the goods must be packaged in such a way that provides the same or equal protection as the original packaging. If this duty to pack the returned goods in an appropriate manner is not met Right Track Muisc reserve the right to return the goods to the customer or to seek recompense.

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